Live Events

Refunds:

• Event Cancellation by Organiser: In the event that the concert is cancelled by the organiser for any reason, ticket holders will be eligible for a full refund of the ticket price. The refund process will be communicated directly to ticket holders via email or other contact information provided during purchase.
• Time-Limited Refund Window: To facilitate event planning and financial management, refunds for cancelled events will be processed within 14 days of the official cancellation announcement. Ticket holders must request a refund within this timeframe by contacting the organiser through the designated channels.
• Non-Refundable Tickets (Event Proceeds): If the event proceeds as scheduled, tickets are non-refundable. We encourage ticket holders who cannot attend to consider gifting the ticket to someone who can enjoy the concert.

Additional Notes:

• Event Postponement: In the case of event postponement, the organiser will communicate the new date and time to ticket holders. Ticket holders who cannot attend the rescheduled event may request a refund within 14 days of the announcement, subject to the time-limited refund window policy.
• Force Majeure: The organiser reserves the right to cancel or postpone the event due to unforeseen circumstances beyond their control (e.g., natural disasters, public health emergencies). In such cases, the refund policy outlined above will apply.
• Communication: The organiser will communicate any changes to the event schedule or cancellation through email, website updates, and social media channels. Please ensure your contact information is up-to-date to receive these notifications.

We appreciate your understanding and support for our concert. Your participation helps us make a positive impact in our community.